Praktikum in Customer Success Bilingual Italian in PARIS

In 2016, it doubled its workforce from 35 to 70 employees, to deploy 10 new markets and open a fourth office in Asia. The service offered by this company allows you to book hotel rooms for a few hours during the day at reduced prices. With a state-of-the-art site and application as well as dedicated customer service, it is revolutionizing the hotel industry by democratizing daytime hotel reservations. Simpler, more pleasant and more attractive, daytime room rental allows guests to rest between planes, relax or work. Our partner company also offers hotels the opportunity to increase their occupancy rate and turnover by renting their rooms twice a day.

If you like challenges and working in a Parisian Startup with a bright future motivates you, don’t hesitate to send your application!

 

Our International Customer Success team is looking for bilingual and motivated interns to help manage our Italian and Anglophone markets by participating in the following activities:

 

· Provide day-to-day relationship management between our hotel partners (B2B) and guests (B2C) by phone and email

 

· Establish a liaison between the client and the hotels: modification of reservations, managing book-out situations and special booking requests

 

· Exchange with hotel partners in order to maintain the quality of our offer (monitoring availability, allotments, image quality offers modifications…)

 

· Manage incoming requests for information and reservations 

 

· Handle and resolve complaints and claims all while guaranteeing a high level of customer satisfaction (we offer a 100% response service)