Praktikum in Front office telephone operator in an international hotel chain 5* in Malta

This hotel is part of a well recognised international chain, with a global presence and more than 15,000 hotels. One of its most luxurious 5 star hotels is located on the beautiful island of Malta, surrounded by beautiful islands and landscapes. 

The company is offering internships in all of its’ departments, such as management and administration, F&B, kitchen, front desk, back office, revenue management and HR. 

The ideal profile would be students who have studies in hospitality or tourist company mangement and who have an excellent level of English, a business knack and also a good manner of speaking with clients.

 The student who has the privilege of being accepted will have the opportunity to have accommodation in a shared flat with other students, meals whilst they are working and a transport ticket for all trips between the hotel and apartment. 

• Provides courteous service to customers by operating the switchboard according to standards
• Communicates clearly and courteously
• Demonstrates fluency in the use of equipment
• Transfers incoming calls promptly to the appropriate extension
• Assists customers make long distance calls by instructing them on the appropriate procedures and/or placing calls for them
• Responds to customer questions regarding the hotel, in-house facilities and local events
• Provides courteous, prompt and accurate inter-hotel communications to staff and customers
• Takes and delivers accurate and complete messages
• Insures customer is awakened as requested by accepting, recording and executing wake-up calls
• Communicates with authorised employees by using paging system and/or radio
• Follows established hotel security and safety policies as required
• Identifies and forwards incoming faxes, customer mail, packages and messages promptly
• Prepares lists and reports as requested
• Checks the daily arrival list

KNOWLEDGE OF FRONT OFFICE TECHNOLOGY

• • Is fully conversant with the hotel reservation system
  • Is able to operate switchboard, telefax, key equipment, credit card machines and printers, hotel alarm systems, and other Front Office equipment