Internship in Assistant Clientèle & Qualité (h/f) au siège d’un hôtel international in Auvergne-Rhône-Alpes
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Internship offer in Customer service, PR, and events in Auvergne-Rhône-Alpes
Information about the company that’s offering the internship:
Young, dynamic and in full expansion, this hotel chain proposes more than 80 destinations and residences on the coast, in the mountains, both in nature and in the city.
Do you want to participate in the development of a major player in the French tourist market and contribute to the performance of an evolving group? This chain recruits and evaluates the evolution of internships of students in internships, welcoming fellows at all levels and for various departments, both in national central offices and structures.
They offer the intern a monthly remuneration and accommodation; In some cases, where possible, they even provide meals. Do you want to put your knowledge and skills into practice in tourism and hospitality? Well sign up now!
Internship tasks:
Service Clientèle:
- Répondre aux appels téléphoniques pour le service client;
- Communiquer avec les établissements de la chaîne au sujet de clients insatisfaits;
- Traiter les réclamations: entrer les dossiers dans le logiciel et les étudier pour pouvoir transmettre les propositions de dédommagement aux clients;
- Élaborer des statistiques et le bilan à mettre en place chaque fin de saison;
- Aider ponctuellement les services annexes (planning) en cas de forte activité;
- Autres tâches en relation avec le poste, selon les indications du tuteur.
Qualité:
- Gérer les questionnaires de satisfaction des clientes en ligne;
- Faire les bilans mensuels et les bilans de fin de saison qui détermineront les primes des directeurs des hôtels et des chefs de service;
- Faire des appels aux clients pour connaître leur satisfaction;
- Autres tâches en relation avec le poste, selon les indications du tuteur.
Requirements for the applicant:
Studies
Tourisme, Hôtellerie, Langues étrangères appliquées, Commerce international ou similaires
Required languages
English – B2
Desired experience
IT skills
Other requirements
Important information
Location
Benefits
504 euros/mois
Accommodation
Working hours
De lundi à vendredi
7 heures/jour
Offer not available
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Send us your CV and prepare for the initial interview
Register and open a personal account; it’s free and it will only take a few seconds!
Apply Send your CV