Internship in Customer relations in an internacional e-Commerce company (Italiano) in Darmstadt

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Internship offer in Trade and negotiation in Darmstadt


Information about the company that’s offering the internship:

An e-commerce group founded in 2012 in Germany. The group consists of online retail brands in France ), the United Kingdom, the Netherlands, and Italy. Through these brands, they sell +230,000 branded bathroom products directly to the consumer at competitive prices.

This organization stands out for being constantly working on expanding both their product offering and the markets we operate in.

They are a young company, both in origin and workforce, very international and maintain flat hierarchies and proactive feedback and innovation culture. This means that there are plenty of opportunities to bring your own ideas and initiatives to the table.

It also means there is a great team spirit since everyone is eager to develop both themselves and the company. Even outside of the office you will never get bored with regular drinks, and other team events to participate in.

Students who have the opportunity and the privilege to be part of this team, are going to have a remuneration monthly, vacations for 4-10 days depending on the duration internship, also a tutor who will help the process and development of internship.


Internship tasks:

Do you have a passion for working in a fast- paced online retail environment and have plenty ideas on how to improve processes to make life easier for our consumers?,  then we have the perfect opportunity for you!

  • Assist in performing the whole range of activities directly dealing with the customers.
  • Execute the operational side of a fast-growing e- commerce company
  • A major focus for this position is to promote sales and customer satisfaction
  • Therefore have the chance to initiate your own projects along the way.

Some things you can expect:

  • Promoting and closing sales in direct interaction with the customers (about 20%)
  • Delivering professional and high-quality service and assistance before and after sales by Responding to inquiries from customers by emails and calls and effectively handling them with the most appropriate solutions (about 60%-70%)
  • Interacting with the different departments/teams to ensure quick resolution of the
  • Developing and elaborate internal processes and structures (about 5%-10%)

Requirements for the applicant:

Studies

Studying Business, communication or another relevant degree

Required languages

Italian – Native
English – B2

Desired experience

Would be a plus.

IT skills

Windows and Office Pack, Excel

Other requirements

Active in Instagram, know about different influencers, tough negotiator, photo retouching skills would be a plus

Important information

Location

DarmstadtDarmstadtGermany64293

Benefits

450€ /month

Working hours

Monday to Friday

Between 6-8 hours per day.





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