Internship in Reception assistant in a 5-star hotel in Santa Cruz de Tenerife

This internship will take place in an amazing hotel group that includes hotels of 4 and 5 stars. This organisation has hotels in different locations throughout Spain and even in Mexico. They offer amazing resorts, with luxury rooms, restuarants and magnificient pools. One of their hotels is an eco hotel, which has earnt the group great recognition within the industry. 

This group has 8 hotels located in Benidorm, Ibiza, Santa Cruz de Tenerife and Lanzarote in Spain. In Mexico they have resorts in Cancún, los Cabos and Playa del Carmen. 

In their team they have had various interns and students in all of the departments: reception, PR, tourism, kitchen, as well as events and animation. 

The interns who have the pleasure of doing their internship in this hotel will have use of accommodation (10 minutes from the hotel), which is shared with other students, as well as meals and a monthly salary. They will be accompanied by the Head of the Department throughout the internship in order to make sure that the student has a full formation in all of the relevant tasks. 

The student will work under the reception manager´s supervision as a front office assistant. The main tasks are:

• welcome the arriving guests
• offer information about the installations, schedules, rooms, and services of the hotel
• register check-ins and assign rooms having in mind the existing bookings in the system
• register check-outs of guests making sure they have paid for everything
• offer general tourist information about the region, the natural reserve and the excursion services of the hotel
• keep the work area clean and organised
• recpect the internal regularions of the hotel and the shift schedule