Internship in Public Relations in a hotel resort in Costa Dorada

Outstanding 4-star hotel belonging to one of the most prestigious and important business groups dedicated to leisure and entertainment in the region of Catalunya: located on the Costa Dorada, near Tarragona and Barcelona, has been the internship destination of many students for years.

This hotel has an international clientele, which allows its interns to use foreign languages and constantly improve their communication skills. The most popular internships in this hotel are at the reception, in public relations, and in food & beverage, both in the restaurant and in the kitchen or bar.

Internships at this hotel are paid, and additionally accommodation and meals are offered to all interns of the resort: each student is entitled to three meals a day at the staff cantine. They also provide uniforms as corporate identity is fundamental to this great company.

The PR internship combines communication, tourism, and event management; but it also aims at identifying aspects that are most valued by the hotel guests, and those that can be improved.

This internship is for a sensible person with good communication skills and energy, who´s also interested in the hotel world.

The most important tasks of this PR internship in Costa Dorada are:

• Helping with the organisation of clients during various celebrations, events, performances, presentations, dances or sports competitions
• Answering adequately to all criticism, complaints or comments of guests, always effectively and with a smile
• Realising satisfaction surveys, asking hotel guests about their impressions about their stay, what they liked and didn´t like during their holidays at the resort
• Preparing reports about the satisfaction level of guests for the PR manager, and give ideas for actions that could improve the guests´ experience