Internship in Reception and booking agent in an international chain of hotels in Fuerteventura

Fuerteventura is a paradise for lovers of maritime tourism, nature, water sports and relaxation. This hotel is located in the north of the island, and it is a magnificent structure of high quality apartments in a little coast town near two natural reserves. 

Their guests can take advantage of the many services provided by the hotel staff to spend a relaxed vacation and expore a dreamlike territory. This apartotel is part of a large international group. They look for committed students who want to learn the skills necessary for the tourism and hospitality professions. Do you want to assure yourself a professional future as a receptionist, booking assistant or waiter? This experience will help you build your future career in the hospitality industry.

The hotel offers a shared room. They will also give you free access to a washing machine. The shifts are rotating, as in every hotel in the world, but you will work a maximum of 8 hours a day for 5 days a week, with 2 consecutive days off. What are you waiting for? Send your CV and go to the Canary Islands!

FRONT OFFICE:

• complete the news register and the book of complaints and suggestions
• know the day´s events, schedules, service orders etc. to inform the clients about them
• check-in, check.out and all other front office tasks
• manage the lost & found items
• attend complaints and suggestions and infom the supervisor about them
• keep the reception area in a perfect state
• restock materials and amenities at the reception
• help all other hotel´s departments

BOOKING:

• optimise sales by following the established sales budgets
• ensure the best rates in all sales channels
• apply toe hotel chain´s sales policy to the characteristics of the hotel
• help with preparing budgets: your input about the average prices and sales volumes per channel per month
• ensure the coherence of rates between various channels
• elaborate the pick-ups and previsions per channel according to the needs
• verify that all rates in different channels are updated and that they follow the chain´s distribution policies and signed contracts
• study and analyse the competition´s sales in order to make decisions

REPORTS AND PROCEDURES:

• introduce the expenses authorised by the management in the system
• billing (cash, credit etc.) of the day
• act according to new procedures and corporate projects introduced at the reception

TILL:

• currency exchange
• cash control in order to have the necessary change every day

QUALITY:

• participate in the reception department meetings
• comply with quality standards of the company during each process (check-in, check-out. booking management, phone customer service etc.)
• actively participate in improvement groups, quality circles etc.