Internship in Customer services in international Ecommerce (Neederland) in Barcelona

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Internship offer in Trade and negotiation in Barcelona


Information about the company that’s offering the internship:

The company is based in Barcelona and was founded in the ’80s in France. Enterprise is considered one of the main suppliers of home products in the European market. Their digital platform is one of the most powerful eCommerce within the industry.

Offices in Barcelona are located in the city center and the work team might be perceived as young, digital, sales-oriented and dynamic: with Spanish, Italians, French, Germans professionals (and other nationalities) consists of international environment and cultural diversity offering 360 ° learning experience.  

The management of the company is under the leadership of professionals with relevant knowledge in the international trade world, digital marketing, and product marketing: Consequently, the intern’s experience is going to be very enriching.


Internship tasks:

Missions:

  • Receive incoming calls and emails from customers of the company’s website.
  • Answer questions about products, delivery, payment, use of the website, returns, refunds.
  • Provide alternative suggestions, if any, for the benefit of the client and the company.
  • Report back problems and ask for improvements to international leaders.
  • Assist teams on returns of goods (less than 2%)
  • Coordinate with the logistics team.

Skills:

  • Good knowledge of customer service policies.
  • Excellent spelling.
  • French mother tongue. All other languages ​​will be an excellent asset.
  • Good teamwork skills.
  • Previous B2C customer service experience would be beneficial.
  • Organization and coordination.
  • Proactivity.
  • Excellent communication.

 


Requirements for the applicant:

Studies

Master Degree

Required languages

Dutch – Native
English – C1
French – Appreciated

Desired experience

No request

IT skills

Windows and Office Pack, Excel

Other requirements

Communication skills

Important information

Location

BarcelonaBarcelonaSpain08005

Benefits

500€

Working hours

Monday to Friday

8 hours per day/ possibility to leave work at 3pm on Fridays





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