Práctica de Front office telephone operator in an international hotel chain 5* en Malta

Hotel perteneciente a un cadena hotelera internacional de gran reconocimiento, con presencia mundial, y con mas de 15.000 hoteles, ubicada uno de sus mas lujosos 5 estrellas en la hemosa isla Maltesa, rodeada de paradisíacas islas y paisajes,

La empresa ofrece ofertas de prácticas en todos sus departamentos,jefatura y dirección, F&B, kitchen, front desk, back – office, revenue management and HR. 

Los perfiles ideales serán estudiantes que tengan estudios en hospitality o dirección de empresas turísticas y que tengan un excelente nivel de inglés , don comercial y de atención al cliente. 

El estudiante que tenga el privilegio de ser aceptado tendrá la oportunidad de tener alojamiento en un apartamento compartido con otros estudiantes, comidas mientras que este en el servicio, y ticket de transporte para los traslados entre el hotel y el apartamento.

• Provides courteous service to customers by operating the switchboard according to standards
• Communicates clearly and courteously
• Demonstrates fluency in the use of equipment
• Transfers incoming calls promptly to the appropriate extension
• Assists customers make long distance calls by instructing them on the appropriate procedures and/or placing calls for them
• Responds to customer questions regarding the hotel, in-house facilities and local events
• Provides courteous, prompt and accurate inter-hotel communications to staff and customers
• Takes and delivers accurate and complete messages
• Insures customer is awakened as requested by accepting, recording and executing wake-up calls
• Communicates with authorised employees by using paging system and/or radio
• Follows established hotel security and safety policies as required
• Identifies and forwards incoming faxes, customer mail, packages and messages promptly
• Prepares lists and reports as requested
• Checks the daily arrival list

KNOWLEDGE OF FRONT OFFICE TECHNOLOGY

• • Is fully conversant with the hotel reservation system
  • Is able to operate switchboard, telefax, key equipment, credit card machines and printers, hotel alarm systems, and other Front Office equipment