Praktyki w Customer services in international Ecommerce (Neederland) w Barcelona

The company is based in Barcelona and was founded in the ’80s in France. Enterprise is considered one of the main suppliers of home products in the European market. Their digital platform is one of the most powerful eCommerce within the industry.

Offices in Barcelona are located in the city center and the work team might be perceived as young, digital, sales-oriented and dynamic: with Spanish, Italians, French, Germans professionals (and other nationalities) consists of international environment and cultural diversity offering 360 ° learning experience.  

The management of the company is under the leadership of professionals with relevant knowledge in the international trade world, digital marketing, and product marketing: Consequently, the intern’s experience is going to be very enriching.

Missions:

• Receive incoming calls and emails from customers of the company’s website.
• Answer questions about products, delivery, payment, use of the website, returns, refunds.
• Provide alternative suggestions, if any, for the benefit of the client and the company.
• Report back problems and ask for improvements to international leaders.
• Assist teams on returns of goods (less than 2%)
• Coordinate with the logistics team.

Skills:

• Good knowledge of customer service policies.
• Excellent spelling.
• French mother tongue. All other languages ​​will be an excellent asset.
• Good teamwork skills.
• Previous B2C customer service experience would be beneficial.
• Organization and coordination.
• Proactivity.
• Excellent communication.