Praktyki w PPRR, events and reception in a 5 stars hotel – Canary Islands w Lanzarote

Jeśli udało ci się zakwalifikować do odbycia praktyk w tej firmie, z całą pewnością zapamiętasz to miejsce do końca życia: Jest to wspaniały 5-gwiazdkowy hotel, który znajduje się w jednym z najpiękniejszych miejsc w Europie: Wyspy Kanaryjskie.

Ten hotel, podobnie jak wiele innych wokół, dysponuje setkami pokoi oraz apartamentami z widokiem na morze, basenami, spa, 24-godzinną recepcją, internetem, parkingiem, itp. Budowla zabierająca dech w piersiach, gdzie przez wiele lat setki studentów odbyło swoje praktyki w działach takich jak: recepcja, public relations, rozrywka, zarządzanie rezerwacjami albo w kuchni lub restauracji.

Godnym odnotowania jest to, iż zespół ekspertów ma bogate doświadczenie w pracy ze studentami z krajów takich jak: Niemcy, Francja, Włochy oraz wielu innych. Doskonale wiedzą, jak poprowadzić praktyki by student mógł wynieść z nich jak najwięcej.

Praktykanci pracują 5 dni w tygodniu, 8 godzin dziennie. Zmiany mogą zostać podzielone między różne pory dnia w zależności od stanowiska i sezonu turystycznego. Wszystkie staże są płatne i zapewniają bezpłatne zakwaterowanie i wyżywienie.

This internship is carried out in three departments, described below.

Important: To apply for this position you must have high English and Spanish + French or Italian or German.

a) Reception:

• Communication in various languages, and giving tourist information to guests.
• Reception of new guests: check-in.
• Registering check-outs.
• Answering national and international calls.
• Handling complaints, incidents, and answering questions.
• Organising room changes.
• Informing clients about services, fees, and hotel´s schedules.
• Learning about the registries of the front office.
• Learning how to close out the till at the end of the shift.
• Learning how to bill the travel agencies and other hired services.

b) PPRR:

• Attend the clients in different languages by solving doubts or advising them about the services of the hotel.
• Organise and send e-mailing campaigns to partners and guests with corporate information, check-ins, check-outs, events and more.
• Welcome clients in the restaurant or at events that take place at the hotel premises.
• Follow-up on and handle complaints to avoid more dissatisfaction, and find diplomatic solutions.
• Inform and solve doubts of clients and partners at national and international level via telephone and e-mail.
• Provide general tourist information and information about tourist excursions.
• Take care of the welcome and farewell of the customers.

c) Events:

• Receive and process requests for the organisation of events, groups or conventions for the internal use, and under the supervision of a tutor.
• Collaborate in the creation of the budget and charging for the event in less than 24 hours after the receipt of the request.
• Track proposals submitted to potential customer groups.
• Follow up during the realisation of the events and coordinate with the other involved departments, such as the restaurant or entertainment, the order of the services.
• Do quality surveys and, thus, get the customer´s opinion of the events through the questionnaire.
• Send appreciation letters to the groups when they are leaving.
• Collaborate in the invoicing of the events: Review the billing with the client and track the payment.
• Update the database with  new contacts of agencies and companies that are obtained from fairs, visits of agencies, received visits at the hotel and through others channels.
• Organise the sending of information and promotional material from the hotel to potential clients.
• Receive and attend visits from travel agents, event planners and wedding and banquette clients who come to the hotel to inform themselves about services.
• Maintain the actualisation of the event plannings and the calendar: both confirmed and planned.