Praktyki w Housekeeping coordinator in an international hotel chain 5 * w Malta

This hotel is part of a well recognised international chain, with a global presence and more than 15,000 hotels. One of its most luxurious 5 star hotels is located on the beautiful island of Malta, surrounded by beautiful islands and landscapes. 

The company is offering internships in all of its’ departments, such as management and administration, F&B, kitchen, front desk, back office, revenue management and HR. 

The ideal profile would be students who have studies in hospitality or tourist company mangement and who have an excellent level of English, a business knack and also a good manner of speaking with clients.

 The student who has the privilege of being accepted will have the opportunity to have accommodation in a shared flat with other students, meals whilst they are working and a transport ticket for all trips between the hotel and apartment. 

• Good knowledge in handling guest requests. 
• Good knowledge of Housekeeping operations.
• Responsible for Departmental keys and guest room master cards.
• Responsible for all calls coming to the Desk and to convey the right message to the right person.
• Maintaining records related to day to day operations of Housekeeping.
• Follow up with concerned departments in case of guest requests/ complaints.
• Updating the Housekeeping data board with information like VIP inhouse, Today’s occupancy Percentage, arrivals, departures, to do list, rooms for super cleaning etc.
• Good understanding of the property management software (Eg: Opera)
• Allocate work for each staff according to point system / work load for the day.
• Should have good telephone etiquette.
• Make the relevant room status changes on the software as per the instruction given by floor supervisors.
• Prepare the room discrepancy list for Front office.
• Prepare the VIP amenities list.
• Prepare monthly sales report for Laundry, dry cleaning and any other miscellaneous sales.
• Prepare the missing / broken item register.
• Handle the lost and found procedures and all enquiry.
• Maintaining the “I need it now” cupboard.
• Changing the room status from Vacant dirty to vacant clean and changing the room status as per requirement.
• Coordinate with Engineering / Maintenance department for room maintenance issues.
• Co-ordinate with Front office department.
• Should have complete information related all the rooms in hotel.
• Should have information of every staffs, And where they are allotted for the work. E.g. Staff allocated for Floor 1, public area, pool side, SPA etc.
• Give proper handover to the next shift and mention all responsibilities in detail to next shift staff before leaving.
• Assist Housekeeper and Senior Supervisor for preparing the monthly report and budgets