Praktyki w Customer service (Community Support) w Munchen

Our partner company is a very successful start-up, founded in 2007 and located in Munich. The business field is an internet platform which serves as an online community for international students, which move to foreign countries or gain professional experiences abroad.  Currently, the community is the biggest platform worldwide regarding users abroad. For you, as a team member, there are some extras offered like team meetings in every quarter or different snacks during working hours.

As part of the Member Relations Team, you’ll be the interface between the people who use our platform, and the developers that create it. The Member Relations Team helps the rest of the company to understand our members’ perspective, and are advocates for member experience.

The team is the gateway to our network, reviewing all incoming applications against our membership criteria. You will also respond to questions about how to get the best from our platform — it could be as
simple as a forgotten password, or something tricky like a bug on the site.

TASKS:

• Review membership applications
• Support members experiencing technical difficulties
• Answer questions about how to use the website
• Collect member feedback to share internally
• Act as administrators for our online forums
• Draft measures to improve customer loyalty and engagement to drive growth