Internship in Customer care and Sales at international eCommerce in Madrid

This is a start-up company located in the center of Madrid. They are an eCommerce who offer dental hygiene porducts especially manufactured for dentists. In only five years, they have become the main online dental retailer throughout Europe. 

This eCommerce provides products with the best discounts and offers in the market. They offer over 35.000 dental products and work with over 200 of the best known dental material brands 

They work with the objective of satisfying their clients. For this reason, they make sure they offer products of excellence and of the best quality in the entire market. Not only this, they also offer a fast delivery service which allows their clients to receive products in the next 24 hours as well as various payment options. 

They rely on a great team of professionals, experts in customer service and willing to attend and solve problems in a fast and timely manner. They are searching for a dynamic and enthusiastic person who is capable of taking decisions in an agile and solve possible incidences.  

The main tasks are all oriented to communication and sales, always under the permanent supervision of the Head of área:

• Help users during online shopping by answering questions, for example, about delivery times and méall of devolució
• Maintain a good communication and constant communication with the customer.
• Information about the products, their usefulness, guarantee and details.
• Provide customers with a customer service and personalized service that facilitates the purchase.
• Tracking customers and orders,